# 公共知识库

来源快照：`result_data_new_260518.json`

- 来源 ID：`1178058827291172885`
- 模块：知识文档
- 目录：用户操作指南 - 知识文档 - 知识库
- space ID：`1161759301968437263`
- 原文链接：未提供
- 产品基线：未提供

## 正文

# 一、功能背景及价值用途

公共知识库又称企业知识库，是企业内部进行知识创造、协同、共享的知识库，点击左侧点击左侧文件夹树可快速查阅文件夹内的文档，通过文档列表右上角的快捷搜索和高级筛选，可以快速检索到想要查阅的文档。

# 二、功能概述及使用说明

## 1.公共知识库

### 1.1 文件夹树

左侧文件夹树详细使用说明请查看文档：[ _文件夹树_](https://weapp.eteams.cn/sp/ebdpage/view/freepass/1152863419640021002?id=1178054455006077002&freepass_doc=1&space_id=1161759301968437263)

点击左侧文件夹树，右侧展示所属文件夹下文档

![](https://weapp.eteams.cn/papi/file/preview?fileId=1183642147489652739&type=redirect&customParam=%7B%22isExtDist%22%3Atrue%2C%22distributeId%22%3A%22%22%2C%22externalId%22%3A%22%22%2C%22appId%22%3A%22%22%7D)

![](https://weapp.eteams.cn/papi/file/preview?fileId=1183642151599816724&type=redirect&customParam=%7B%22isExtDist%22%3Atrue%2C%22distributeId%22%3A%22%22%2C%22externalId%22%3A%22%22%2C%22appId%22%3A%22%22%7D)

### 1.2 切换列表维度

通过切换功能可快速切换列表展示的维度，包括全部/未读/我的

![](https://weapp.eteams.cn/papi/file/preview?fileId=1183642160307445760&type=redirect&customParam=%7B%22isExtDist%22%3Atrue%2C%22distributeId%22%3A%22%22%2C%22externalId%22%3A%22%22%2C%22appId%22%3A%22%22%7D)

![](https://weapp.eteams.cn/papi/file/preview?fileId=1183642160320421894&type=redirect&customParam=%7B%22isExtDist%22%3Atrue%2C%22distributeId%22%3A%22%22%2C%22externalId%22%3A%22%22%2C%22appId%22%3A%22%22%7D)

### 1.3 新建、上传功能

有新建文档权限或者新建文件夹权限才会展示新建、上传按钮（新建文档详细操作参考文档：[ _新建文档_](https://weapp.eteams.cn/sp/ebdpage/view/freepass/1152863419640021002?id=1178054077140688903&space_id=1161759301968437263) ；新建文件夹详细操作参考文档：[ _新建文件夹_](https://weapp.eteams.cn/sp/ebdpage/view/freepass/1152863419640021002?id=1178054115753451573&space_id=1161759301968437263) ）

1、左侧文件夹树选中文件夹，根据权限，鼠标浮上去展示支持新建的文档类型以及新建文件夹菜单，点击可快速发起新建：![](https://weapp.eteams.cn/papi/file/preview?fileId=1183642155936981004&type=redirect&customParam=%7B%22isExtDist%22%3Atrue%2C%22distributeId%22%3A%22%22%2C%22externalId%22%3A%22%22%2C%22appId%22%3A%22%22%7D)

![](https://weapp.eteams.cn/papi/file/preview?fileId=1183642147392004114&type=redirect&customParam=%7B%22isExtDist%22%3Atrue%2C%22distributeId%22%3A%22%22%2C%22externalId%22%3A%22%22%2C%22appId%22%3A%22%22%7D)

2、点击上传按钮，可以选择上传文件和文件夹：

![](https://weapp.eteams.cn/papi/file/preview?fileId=1183642151628251158&type=redirect&customParam=%7B%22isExtDist%22%3Atrue%2C%22distributeId%22%3A%22%22%2C%22externalId%22%3A%22%22%2C%22appId%22%3A%22%22%7D)

![](https://weapp.eteams.cn/papi/file/preview?fileId=1183642156070944779&type=redirect&customParam=%7B%22isExtDist%22%3Atrue%2C%22distributeId%22%3A%22%22%2C%22externalId%22%3A%22%22%2C%22appId%22%3A%22%22%7D)

1）上传文件夹前提：租户管理系统启用【打开文件夹上传】：

 

![](https://weapp.eteams.cn/papi/file/preview?fileId=1183642134456770563&type=redirect&customParam=%7B%22isExtDist%22%3Atrue%2C%22distributeId%22%3A%22%22%2C%22externalId%22%3A%22%22%2C%22appId%22%3A%22%22%7D)

![](https://weapp.eteams.cn/papi/file/preview?fileId=1183642138869178371&type=redirect&customParam=%7B%22isExtDist%22%3Atrue%2C%22distributeId%22%3A%22%22%2C%22externalId%22%3A%22%22%2C%22appId%22%3A%22%22%7D)

### 1.4 搜索功能

1、快速搜索：在右上角输入框中可以输入关键字，快捷检索文档标题，注意检索的范围与左侧文件夹树 以及“搜索包含下级”有关，即左侧文件夹树选中某个文件夹后，则仅会在该文件夹范围内进行搜索，至于是否要搜索到该文件夹的下级文件夹，由“搜索包含下级”开关控制

![](https://weapp.eteams.cn/papi/file/preview?fileId=1183642138694590470&type=redirect&customParam=%7B%22isExtDist%22%3Atrue%2C%22distributeId%22%3A%22%22%2C%22externalId%22%3A%22%22%2C%22appId%22%3A%22%22%7D)

![](https://weapp.eteams.cn/papi/file/preview?fileId=1183642143021539332&type=redirect&customParam=%7B%22isExtDist%22%3Atrue%2C%22distributeId%22%3A%22%22%2C%22externalId%22%3A%22%22%2C%22appId%22%3A%22%22%7D)

2、高级搜索：点击快捷搜索右侧的高级搜索icon，打开高级搜索面板，高级搜索包含常用条件和其他条件，其中自定义的字段将展示在其他条件中，也可以通过右上角的设置修改常用条件的其他条件；高级搜索的范围与快速搜索一致

![](https://weapp.eteams.cn/papi/file/preview?fileId=1183642134456770566&type=redirect&customParam=%7B%22isExtDist%22%3Atrue%2C%22distributeId%22%3A%22%22%2C%22externalId%22%3A%22%22%2C%22appId%22%3A%22%22%7D)![](https://weapp.eteams.cn/papi/file/preview?fileId=1183642155936980999&type=redirect&customParam=%7B%22isExtDist%22%3Atrue%2C%22distributeId%22%3A%22%22%2C%22externalId%22%3A%22%22%2C%22appId%22%3A%22%22%7D)

3、文档搜索功能具体参考文档：[ _普通搜索_](https://weapp.eteams.cn/sp/ebdpage/view/freepass/1152863419640021002?id=1178058264809840666&space_id=1161759301968437263)

###  1.5 批量操作

批量操作支持:【批量事项分享】【批量外部分享】【批量共享】【批量下载附件】【批量关注】【批量催办】【批量已读】【批量移动】【批量导入到虚拟知识库】【批量删除】，具体操作说明参考文档：[ _批量操作_](https://weapp.eteams.cn/sp/ebdpage/view/freepass/1152863419640021002?id=1178058127144394874&freepass_doc=1&space_id=1161759301968437263)

![](https://weapp.eteams.cn/papi/file/preview?fileId=1183642160307445771&type=redirect&customParam=%7B%22isExtDist%22%3Atrue%2C%22distributeId%22%3A%22%22%2C%22externalId%22%3A%22%22%2C%22appId%22%3A%22%22%7D)

![](https://weapp.eteams.cn/papi/file/preview?fileId=1183642155881275392&type=redirect&customParam=%7B%22isExtDist%22%3Atrue%2C%22distributeId%22%3A%22%22%2C%22externalId%22%3A%22%22%2C%22appId%22%3A%22%22%7D)

###  1.6 更多菜单

包含【视图切换】【快速排序】【默认排序设置】【自定义列】，具体查看文档：[ _列表设置_](https://weapp.eteams.cn/sp/ebdpage/view/freepass/1152863419640021002?id=1178054614061932661&space_id=1161759301968437263)

视图切换：瀑布视图、分类视图、列表视图

![](https://weapp.eteams.cn/papi/file/preview?fileId=1183642160320421910&type=redirect&customParam=%7B%22isExtDist%22%3Atrue%2C%22distributeId%22%3A%22%22%2C%22externalId%22%3A%22%22%2C%22appId%22%3A%22%22%7D)

![](https://weapp.eteams.cn/papi/file/preview?fileId=1183642151608459266&type=redirect&customParam=%7B%22isExtDist%22%3Atrue%2C%22distributeId%22%3A%22%22%2C%22externalId%22%3A%22%22%2C%22appId%22%3A%22%22%7D)

快速排序：【默认】【名称】【反馈时间】【更新时间】【创建时间】【负责人】【阅读量】

![](https://weapp.eteams.cn/papi/file/preview?fileId=1183642151613046800&type=redirect&customParam=%7B%22isExtDist%22%3Atrue%2C%22distributeId%22%3A%22%22%2C%22externalId%22%3A%22%22%2C%22appId%22%3A%22%22%7D)

![](https://weapp.eteams.cn/papi/file/preview?fileId=1183642134403424260&type=redirect&customParam=%7B%22isExtDist%22%3Atrue%2C%22distributeId%22%3A%22%22%2C%22externalId%22%3A%22%22%2C%22appId%22%3A%22%22%7D)

默认排序设置：

![](https://weapp.eteams.cn/papi/file/preview?fileId=1183642155857682465&type=redirect&customParam=%7B%22isExtDist%22%3Atrue%2C%22distributeId%22%3A%22%22%2C%22externalId%22%3A%22%22%2C%22appId%22%3A%22%22%7D)

![](https://weapp.eteams.cn/papi/file/preview?fileId=1183642147363569686&type=redirect&customParam=%7B%22isExtDist%22%3Atrue%2C%22distributeId%22%3A%22%22%2C%22externalId%22%3A%22%22%2C%22appId%22%3A%22%22%7D)

自定义列：

![](https://weapp.eteams.cn/papi/file/preview?fileId=1183642134456770588&type=redirect&customParam=%7B%22isExtDist%22%3Atrue%2C%22distributeId%22%3A%22%22%2C%22externalId%22%3A%22%22%2C%22appId%22%3A%22%22%7D)

![](https://weapp.eteams.cn/papi/file/preview?fileId=1183642147392004102&type=redirect&customParam=%7B%22isExtDist%22%3Atrue%2C%22distributeId%22%3A%22%22%2C%22externalId%22%3A%22%22%2C%22appId%22%3A%22%22%7D)

# 三、公共存储空间

前提：weaver-doc-service.property 中增加 doc.storage.open.tenantKey=租户key，同时配置对应的权限，才会显示存储空间管理菜单

功能入口：设置-系统设置-存储空间管理-个人存储空间管理

权限控制：【系统管理员】和拥有角色权限【存储空间管理】的用户可以操作

![](https://weapp.eteams.cn/papi/file/preview?fileId=1226980355895828483&type=redirect&customParam=%7B%22isExtDist%22%3Atrue%2C%22distributeId%22%3A%22%22%2C%22externalId%22%3A%22%22%2C%22appId%22%3A%22%22%7D)

![](https://weapp.eteams.cn/papi/file/preview?fileId=1226980622264320002&type=redirect&customParam=%7B%22isExtDist%22%3Atrue%2C%22distributeId%22%3A%22%22%2C%22externalId%22%3A%22%22%2C%22appId%22%3A%22%22%7D)

首次开启，需先设置文件夹的默认存储空间，开启成功后，展示公共知识库下一级文件夹存储空间使用情况

![](https://weapp.eteams.cn/papi/file/preview?fileId=1226980854279806983&type=redirect&customParam=%7B%22isExtDist%22%3Atrue%2C%22distributeId%22%3A%22%22%2C%22externalId%22%3A%22%22%2C%22appId%22%3A%22%22%7D)

![](https://weapp.eteams.cn/papi/file/preview?fileId=1226991239353122823&type=redirect&customParam=%7B%22isExtDist%22%3Atrue%2C%22distributeId%22%3A%22%22%2C%22externalId%22%3A%22%22%2C%22appId%22%3A%22%22%7D)

![](https://weapp.eteams.cn/papi/file/preview?fileId=1226980772599930887&type=redirect&customParam=%7B%22isExtDist%22%3Atrue%2C%22distributeId%22%3A%22%22%2C%22externalId%22%3A%22%22%2C%22appId%22%3A%22%22%7D)

![](https://weapp.eteams.cn/papi/file/preview?fileId=1226991131957018626&type=redirect&customParam=%7B%22isExtDist%22%3Atrue%2C%22distributeId%22%3A%22%22%2C%22externalId%22%3A%22%22%2C%22appId%22%3A%22%22%7D)

鼠标移入默认存储空间上限，会出现编辑按钮，点击编辑后，在弹窗内可以修改默认空间上限（默认空间上限的调整不影响已有文件夹，仅影响新后续新建的文件夹 ）

![](https://weapp.eteams.cn/papi/file/preview?fileId=1227018190212407301&type=redirect&customParam=%7B%22isExtDist%22%3Atrue%2C%22distributeId%22%3A%22%22%2C%22externalId%22%3A%22%22%2C%22appId%22%3A%22%22%7D)

![](https://weapp.eteams.cn/papi/file/preview?fileId=1227017924144316418&type=redirect&customParam=%7B%22isExtDist%22%3Atrue%2C%22distributeId%22%3A%22%22%2C%22externalId%22%3A%22%22%2C%22appId%22%3A%22%22%7D)

点击批量调整，输入修改空间上限保存后可批量调整空间上限

![](https://weapp.eteams.cn/papi/file/preview?fileId=1227018503914569732&type=redirect&customParam=%7B%22isExtDist%22%3Atrue%2C%22distributeId%22%3A%22%22%2C%22externalId%22%3A%22%22%2C%22appId%22%3A%22%22%7D)

![](https://weapp.eteams.cn/papi/file/preview?fileId=1227018967771037702&type=redirect&customParam=%7B%22isExtDist%22%3Atrue%2C%22distributeId%22%3A%22%22%2C%22externalId%22%3A%22%22%2C%22appId%22%3A%22%22%7D)

点击列表空间上限，可调整单个文件夹的空间上限

![](https://weapp.eteams.cn/papi/file/preview?fileId=1227019929690939401&type=redirect&customParam=%7B%22isExtDist%22%3Atrue%2C%22distributeId%22%3A%22%22%2C%22externalId%22%3A%22%22%2C%22appId%22%3A%22%22%7D)

![](https://weapp.eteams.cn/papi/file/preview?fileId=1227020428085084176&type=redirect&customParam=%7B%22isExtDist%22%3Atrue%2C%22distributeId%22%3A%22%22%2C%22externalId%22%3A%22%22%2C%22appId%22%3A%22%22%7D)

开启公共存储空间管理，公共知识库下一级文件夹基础设置-基本信息新增【存储空间上限】设置

![](https://weapp.eteams.cn/papi/file/preview?fileId=1227025616264241153&type=redirect&customParam=%7B%22isExtDist%22%3Atrue%2C%22distributeId%22%3A%22%22%2C%22externalId%22%3A%22%22%2C%22appId%22%3A%22%22%7D)

![](https://weapp.eteams.cn/papi/file/preview?fileId=1227026312048943125&type=redirect&customParam=%7B%22isExtDist%22%3Atrue%2C%22distributeId%22%3A%22%22%2C%22externalId%22%3A%22%22%2C%22appId%22%3A%22%22%7D)

支持根据对应条件进行搜索

![](https://weapp.eteams.cn/papi/file/preview?fileId=1227021394494668807&type=redirect&customParam=%7B%22isExtDist%22%3Atrue%2C%22distributeId%22%3A%22%22%2C%22externalId%22%3A%22%22%2C%22appId%22%3A%22%22%7D)

![](https://weapp.eteams.cn/papi/file/preview?fileId=1227021549106372614&type=redirect&customParam=%7B%22isExtDist%22%3Atrue%2C%22distributeId%22%3A%22%22%2C%22externalId%22%3A%22%22%2C%22appId%22%3A%22%22%7D)

小提示：

1、通过公共空间管理可根据文件夹的不同用途设置存储空间上限

2、点击开启公共空间管理默认空间上限后，公共知识库下 一级文件夹空间上限均为该值

3、支持针对指定文件夹单独设置空间上限，仅公共知识库下一级文件夹支持设置

4、默认空间上限的调整不影响已有文件夹，仅影响新建的文件夹，如需批量调整已有文件夹空间上限，请使用批量操作功能

# 四、延伸功能

文件夹树受【默认展开左侧文件夹树 】功能控制，开启后，知识库左侧的文件夹树将默认展开，关闭后默认隐藏

![](https://weapp.eteams.cn/papi/file/preview?fileId=1183642155881275403&type=redirect&customParam=%7B%22isExtDist%22%3Atrue%2C%22distributeId%22%3A%22%22%2C%22externalId%22%3A%22%22%2C%22appId%22%3A%22%22%7D)

![](https://weapp.eteams.cn/papi/file/preview?fileId=1183642147363569669&type=redirect&customParam=%7B%22isExtDist%22%3Atrue%2C%22distributeId%22%3A%22%22%2C%22externalId%22%3A%22%22%2C%22appId%22%3A%22%22%7D)
