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## 正文

# APP crash handling and log viewing

[TOC]

## Feature Introduction

Usually refers to the situation where software or applications suddenly shut down or exit during operation, causing interruption of the user's ongoing operation, and requiring assistance in sharing corresponding logs.

## Operating Procedure

### 1、 Handling Method

#### 1.1 How to deal with iOS crashes

1\. Upgrade to the latest version and check if there are still any issues. If there are still issues, refer to point 2;

2\. Follow the steps below to find the log corresponding to the crash time and send it to our service personnel. The service personnel will forward it to our technical team, who will solve the problem for you as soon as possible and inform you of the results! As shown in the following figure: "Settings" - "Privacy and Security" - "Analysis and Improvement" - "Analyze Data" - "Data" - "Choose QQ or WeChat to share with our service personnel, or send an email directly to eteamsbug@126.com 》We will solve the problem as soon as we receive feedback, as shown in the following figure:![](https://im.weaver.com.cn/server/index.php?s=/api/attachment/visitFile%26sign=50c72983eccd00de1d97d773d9e09946)

#### 1.2 How to deal with Android crashes

1\. Upgrade to the latest version and check if there are still any issues. If there are still issues, refer to point 2;

2\. Please find the log file of the error time in the Weapp_L/crash/directory under the "File Management" on your mobile phone, and send it to our service personnel. The service personnel will forward it to our technical team, who will solve the problem for you as soon as possible and inform you of the results! Different Android phones have different file paths. You just need to find the place where your phone stores files, as shown in the following picture![](https://im.weaver.com.cn/server/index.php?s=/api/attachment/visitFile%26sign=ab7812b3414e112c2758def3c0fea797)

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Author: Pan Micro Help Center - IM Message Module Update Date: January 9, 2024 17:41:29 Tuesday
